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FOI 206 - Complaints Software

FOI Request


Dear Sir/Madam

Please treat this email as a request under the FOI Act.

I have a list of 10 questions which I have put into a survey to make it easier to answer. They only require short answers.

Please can you submit your response via the 'Answer Questions' button and complete the answers online.

The questions are:

1. What is the name of the organisation/service/authority you represent?

2. If the information I am requesting is available elsewhere (eg, s21) please can you tell me where I can find it?

3. What is the name of the software you use to manage, process and respond to complaints received? (if not applicable or available elsewhere enter N/A)

4. How much does the software in question 3 cost? (if not applicable or available elsewhere enter N/A)

5. When is the software in question 3 due for renewal? (if not applicable or available elsewhere enter N/A)

6. What is the name of the software you use to manage, process and respond to FOI/EIR requests? (if not applicable or available elsewhere enter N/A)

7. How much does the software in question 6 cost? (if not applicable or available elsewhere enter N/A)

8. When is the software in question 6 due for renewal? (if not applicable or available elsewhere enter N/A)

9. What is the name of the software you use to manage, process and respond to SAR requests? (if not applicable or available elsewhere enter N/A)

10. How much does the software in question 9 cost? (if not applicable or available elsewhere enter N/A)

 

PCC Response

 

Your request has been handled in accordance with the Freedom of Information Act 2000 (“the Act“). 

Section 8 of the Freedom of Information Act stipulates that a request for information must include the full name of the requester.

As you simply provided the name [redacted] in your correspondence, I could not satisfy myself that the name provided gives me sufficient evidence that this is a real name.

I contacted you on 10th October 2018 to ask if you could provide your full name and sent a follow-up email on 29th October 2018; I have not had a response to this correspondence.

As a result, I am refusing your request under Section 8 of the FOIA, as by law I require a full name in order to fulfil your request and this has not been provided.

If you would like to provide this information at any future time, please do not hesitate to get in touch and I can look into your request.

 

 
 
 
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