Victim Care and Advice Service (VCAS) was launched in April 2016 by Cleveland Police and Crime Commissioner, Barry Coppinger and Durham Police, Crime and Victims Commissioner, Ron Hogg, replacing Victim Support.
The service provides a free, independent and confidential service to help victims in Cleveland, County Durham and Darlington cope with the immediate impact of crime and subsequently make a full recovery.
VCAS can be accessed at any point in the journey to recovery. For many this will be in the immediate aftermath of the crime being committed but, for some, the full impact may not be evident until later. Family and friends play a vital role in addressing the emotional and practical impact of crime and if needed they too can obtain advice or additional assistance.
Victim Care and Advice Service staff are trained to provide:
- Regular support and contact via telephone, text or email.
- Face to face meetings or home visits.
- One to one care for repeat and vulnerable victims.
- Practical assistance and emotional support.
- Advocacy – guidance and support to assist a victim’s recovery and ensuring that entitlements are received
How to get in touch
The Victim Care and Advice Service can be contacted using the following details and at the following times:
Freephone Telephone: 0303 0401 0999 available between the hours of 9.00am to 8.00pm Monday to Friday and 9.00am to 5.00pm on Saturday
Website Info: http://victimcareandadviceservice.uk/