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Right to Request Rectification

Right to rectification

What is the right to rectification?

You have the right to have inaccurate personal data rectified, or completed if it is incomplete.

How do I make a request and what does it cost?

Requests for rectification can be made either verbally or in writing and will be responded to within one calendar month of receipt, although this can be extended by a further two months should your request be complex or numerous.

We may request a reasonable fee or refuse to deal with the request if we consider it to be manifestly unfounded or excessive. If we require a fee, we will let you know within one month and will not begin processing your request until we receive payment.

How long will it take to process my request?

We are required to provide you with you information within one month of receipt,

We will let you know within one month if there is expected to be a delay in dealing with your request and give you a reason for the extension. If we require proof of identification, the one month responding period will begin when your identity has been confirmed.

Can you refuse my request?

We can refuse to comply with a rectification request if it is manifestly unfounded or excessive, taking into account whether the request is repetitive in nature.

If we refuse to process your request, we will explain why and inform you of your right to complain to the Information Commissioner and to a “judicial remedy” within one month of receipt.

What happens if you have shared my details with partners?

If we have shared personal information deemed as inaccurate or incomplete to others, then we will contact each recipient and inform them of the rectification, unless this proves impossible or involves disproportionate effort.

Make an Information Rights Request


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