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Local Bank and Fraud Charity Join Forces

Fraud Awareness Week TSB Redcar 15.7.16

Pictured: PCC Barry Coppinger with staff from TSB, Victim Care and Advice Service and Home Instead Senior Care

TSB Redcar has joined forces with the Victim Care and Advice Service to help customers keep their money safe by helping them to identify potential fraud and social engineering.

Commenting on the initiative Barry Coppinger, Police & Crime Commissioner for Cleveland, said: “It’s great to see TSB working with Victim Care and Advice Service to help local people understand what to look out for and how to keep their money safe.

“It’s important that we all work together to tackle this important issue.  The elderly in particular can be vulnerable to fraudsters so it’s been particularly good to see the team at the branch promoting a Toolkit for Elderly People which is produced by Home Instead Senior Care.  The toolkit is specifically design for the elderly and helps them to identify potential fraud and social engineering.”

John Donaldson, Local Manager at TSB Redcar said: “At TSB we do everything we can to keep our customers accounts and personal details safe, including using the latest security technology.   But criminals are always finding new ways to target victims using tricks like cold calling, offering an unexpected refund, or pretending to work for a bank.  That’s why it’s important that we all know the warning signs.

“It’s been fantastic to work with the Victim Care and Advice Service here in Redcar to spread the word and help our customers to keep their money safe.”

Top tips to avoid fraud from TSB Redcar

Look after your personal information:

  • Be careful with your bank details and never give them to anyone you don’t know.
  • Don’t hand over money or items for safekeeping to anyone you don’t know or trust.  The police or your bank will never ask you to transfer funds into a “safe account”.
  • Keep your PIN, Telephone Banking Security Number, card and cheque book safe.  Don’t give them to anyone, even if they say you’ve been a victim of fraud.
  • Protect your PIN when you use your card at cash machines and shops, and beware of people looking over your shoulder.

Take care online:

  • Keep your computer and mobile device software up to date, and never let anyone access your computer remotely when you are logged into online banking.
  • Be wary of emails that don’t include your name, or which contain spelling mistakes and bad grammar.
  • Your bank will never send you an email asking for your PIN or login details, or direct you to a website asking for this information.  If your bank sends you an email, they’ll normally include information like your name, part of your postcode, or the last four digits of your account number.

Check people are who they say they are:

  • Don’t speak to cold callers or agree to offers without checking they are genuine first.
  • If you receive a cold call and decide to ring back, use an alternative number to the one the caller gave you.  Wait at least two minutes and dial out from a different line to the one they contacted you on.  For example use your mobile if they called your home phone.

And lastly:

  • Make sure your bank has your correct contact details and let them know if these change.
  • If something seems suspicious or too good to be true, it probably is.  So trust your instincts and double check if you are concerned.

If you think you have been the victim of fraud contact your bank straightaway.  You can also call Action Fraud on 0300 123 2040 or make a report online at www.actionfraud.police.uk.


Posted on Monday 18th July 2016
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