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Cleveland Police make pledge to victims of domestic abuse


Cleveland Police have set out how they will support and assist victims of domestic abuse by launching a set of minimum service standards.

The Cleveland Police Victims Charter has been developed during partnership working between the Force, the Office of the Police and Crime Commissioner and Domestic Abuse Partnerships.

It summarises what victims of domestic abuse should expect from the police during the investigation and the criminal justice process.

It’s hoped the charter will encourage more victims to come forward and will assure them that they will be believed.

The Force have chosen to launch the charter during the festive period, which can often be a difficult time of year for victims to come forward.

Police and Crime Commissioner Barry Coppinger, who holds the Force to account on behalf of victims, said: “When victims take the brave step to report domestic abuse to the police, it’s essential that they feel like they are being believed and supported throughout the process.

“The development of the Victims Charter sets out exactly what a victim should expect from the Force and I’ll be monitoring how well it is being met throughout the next few months.”

Chief Inspector Helen Barker, head of Protecting Vulnerable People unit added: “Continuing to improve the response we provide to victims of domestic abuse is crucial in enabling them to have the confidence to report matters to us. 

“Our Victim’s Charter will provide them with the reassurance that they will be dealt with in a sensitive manner and I am hopeful that it will encourage more victims to come forward and report so we can ensure they feel safeguarded.”


Cleveland Police Victims Charter

A pledge from Cleveland Police to victims – focused on the service victims are entitled to expect from the police.                                 

  • Cleveland Police are committed to preventing and bringing to justice perpetrators of domestic violence.
  • Our first priority is to ensure the safety and wellbeing of you and your children.
  • We take domestic abuse very seriously and will deal promptly with any incident reported.
  • We aim to contact you within 24 hours of receiving your report and will help define what the best course of action for you is.
  • You will be recognised and treated in a dignified, respectful, sensitive and professional non discriminatory way and spoken to separately from the person responsible for the abuse.
  • We will deal with you without prejudice and in confidence.
  • When investigating incidents of domestic abuse, the police will ensure that all possible lines of enquiry are rigorously pursued and all available evidence is secured.
  • When investigating allegations of domestic abuse we understand the individual needs of victims and are aware that diversity of culture, religion, ethnicity, sexual orientation, gender or disability can present particular hurdles to the reporting of instances of domestic abuse.
  • You will be looked after by trained and experienced officers who can offer practical advice and support in all aspects of domestic abuse and will see you at a time and place convenient to you.
  • We can arrange medical aid if necessary as well as a safe place for you and your children.
  • We will ensure that you are referred to and have access to free of charge confidential services that help you based on your needs.
  • If you are required to give evidence in court at a later date, we can support you throughout this process if you wish.
  • We will take firm and positive action against your abuser.


Posted on Wednesday 20th December 2017
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