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Cleveland Police makes progress in handling complaints

Police HQ2

Cleveland Police is making progress in its handling of complaints, according to a national report.

The Independent Police Complaints Commission (IPCC) has today (Tuesday September 19th) released its annual complaint statistics relating to all police forces in England and Wales.

The statistics include the overall number of recorded complaints, the number and nature of reported allegations, the number of appeals received and how they were handled and the timeliness of complaint recording and how they were handled.

The report shows that Cleveland Police is improving when it comes to handling complaints in a timely manner; however the force is not complacent and is ambitious to continue to make further improvements.

Deputy Chief Constable Simon Nickless said: “This report demonstrates the very positive work that has been undertaken over a number of years to improve the delivery of complaints investigations here at Cleveland Police.

“These results are directly connected to the work of Cleveland Police and the office of the Police and Crime Commissioner to transform the way we look at issues of standards and ethics. We are in the process of establishing a new, modern, framework which further transforms how we deal with complaints and investigations and these results show the progress we are making. We are not complacent and will continue to strive to provide the best possible service to our communities in all areas of our work.”

Police and Crime Commissioner for Cleveland, Barry Coppinger, said: “This report, by the independent police standards watchdog, is further evidence of the significant improvements made in recent times by Cleveland Police.

“I applaud the hard work of officers and staff who work hard to address public concerns and complaints as part of our move towards becoming a national beacon of best practice for police standards and ethics.

“I am sure that all local representatives will agree that it is right to publicly acknowledge the improvement that has been made in this and other areas - and support the force, its officers and staff as they provide their vital services to keep our communities safe.”

The full IPCC publication is available on the Commission’s website.


Posted on Tuesday 19th September 2017
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