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£1.4million investment and new jobs in police control room

Control Room Force Badge

Over forty new local jobs have been created in the biggest boost to frontline services in the Cleveland Police Control Room in the last decade.

A recruitment drive has begun to find 41 Force Contact Officers who will work alongside the current team of staff to answer 999 calls and 101 calls from members of the public, dispatch officers to incidents and help with crime investigations.

The move comes on the back of senior officers and Police and Crime Commissioner, Barry Coppinger, vowing to put significant investment into the control room to deal with increasing demand from the public and reduce pressure for officers on the ground.

£1.4m has been put into the uplift, which is being funded by money from the precept.

Following the recruitment drive, the full control room team will have 217 posts dealing with incidents over the phone and supporting officers on the ground. Last year, Cleveland Police received over one hundred thousand 999 calls.

Assistant Chief Constable Jason Harwin said: “The control room is the heartbeat of the organisation and often the first contact that we will have with victims of crime, vulnerable people and those in danger.

“Great decision making in the control room reduces pressure and bureaucracy for officers on the ground, so it is important that we invest in ensuring we can maintain a timely response when the public needs us most.

“The new jobs will benefit our local communities and will have a direct impact on improving responses on the frontline by working more efficiently in the control room environment.”

Police and Crime Commissioner Barry Coppinger made a commitment to review the service provided by the Control Room in his Police and Crime Plan, a 70-point blueprint for improving services for victims and investing in community safety.

Mr Coppinger said: “This is great news for the local area with over forty new jobs being created on Teesside, direct on the frontline. The public rightly expects a high level of service when they call 999 or 101 and I know from the community meetings I attend that residents want the Force to improve in this area.

“That’s why reinvigorating the control room became a key commitment in my Police and Crime Plan and I’m pleased that following an increase to the policing precept, this vision can become a reality.

“I know our new Chief Constable, Richard Lewis, shares my vision to strengthen the control room and I will continue to closely monitor the Force to ensure they are providing the service every resident should expect when they contact the police.”

Anyone wanting to apply to become a Force Contact Officer must first register their interest by visiting the recruitment section of the Cleveland Police website here .

The register of interest will close Wednesday 22nd May.


Posted on Monday 20th May 2019
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