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Victims of crime asked to share their experiences in new survey


Victims of crime in Cleveland will have the opportunity to share their experience of reporting crime and accessing support in a new survey launched this week.

The public consultation has been developed by the Office of the Police and Crime Commissioner for Cleveland and can be completed by anyone who has been a victim of crime in Cleveland – whether they reported to the police or not.

PCC Barry Coppinger and his team hope to better understand what is important to victims who come into contact with Cleveland Police and Victim Care and Advice Service (VCAS), an independent service funded by the PCCs for Cleveland and Durham.

PCC staff have already engaged with a number of victims in face-to-face focus groups and will shortly begin consultation with police officers, staff and wider partners.

Feedback from the survey will assist in the development of a refreshed Victim Satisfaction Survey, which allows Cleveland Police to measure levels of satisfaction and identify areas for improvement.

Police and Crime Commissioners are responsible for ensuring victims are getting the service they deserve from the police and have access to a wide range of support services.

Mr Coppinger said: “While many people know I am legally responsible for setting the budget for policing and for scrutinising the work of the Chief Constable, they don’t always know that I am responsible for ensuring victims have the best possible service.

“I want to hear from as many people as possible about the experience they have had – good or bad – as it allows me to identify where services are making a difference and where they must identify gaps and make improvements.

“Being a victim of crime is never a positive experience, but the right interaction with the right agencies can bring comfort and stability in what is often the worst period of someone’s life.

“This survey will help us maintain the support services we have in place and develop future strategies to support and protect victims of crime.”

The consultation will be open until Friday 8th March 2019.



Alternatively, contact the Police and Crime Commissioner’s Office directly:

Tel: 01642 301653 or 301623

Email: pcc@cleveland.pnn.police.uk

Mail: Office of the Police and Crime Commissioner, c/o Steria Shared Service Centre, Ash House, III Acres, Princeton Drive, Thornaby, Stockton-On-Tees, TS17 6AJ


Posted on Wednesday 13th February 2019
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