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Complaints Procedure

Complaints against individual Police Officers or Police Staff

To complain about an individual Police Officer or police staff, please submit a complaint via the Cleveland Police website.

Complaints will be handled by the Directorate of Standards and Ethics and a small Complaints Resolution Team, operating on the behalf of the PCC.

Applications to review complaints handled by Cleveland Police

From 1 February 2020, the Police and Crime Commissioner took on on the responsbility for the independent review of new complaints against Cleveland Police (made after 1 February), a role previously carried out by the Force. Where they find that a complaint has not been resolved appropriately, the PCC can make recommendations for improvements to the Force, including recommending the re-investigation of the complaint. Please note, for any complaints dealt with and investigated before 31 January, your right of appeal will be to the Force. Please refer to the letter you will have received. 

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Complaints Against the Police & Crime Commissioner for Cleveland

The policy of the Office of the Police and Crime Commissioner for Cleveland in relation to complaints against the Police and Crime Commissioner is as follows:

1. Complaints received by the OPCC will be referred to Cleveland Police and Crime Panel.

2. The OPCC will extend every co-operation to the panel in relation to the handling of any such complaint in accordance with the Panel's policies and procedures.

3. The Chief Executive is available to members of the public to discuss any form of concern about ethics and standards in respect of the PCC or the OPCC, and will work collegiately with Cleveland Police and Crime Panel as above in the event that any such concern involves a complaint against the PCC in the meaning of the rules. 

The above is a statement of the policy of the Local Elected Policing Body as set out in the The Elected Local Policing Bodies (Specified Information) Order 2011.

As of October 29, 2019, the number of complaints received against the Police and Crime Commissioner for Cleveland is SIX.

Please note that this is the number of complaints which the Cleveland OPCC have been notified by Cleveland Police & Crime Panel.

Details of all complaints are held by Cleveland Police & Crime Panel and the Independent Office of Police Conduct.


Complaints about dealings with the Office of the Police & Crime Commissioner or Conduct of the Commissioner’s Staff

The complaints procedure has 4 stages.

Stage 1

Ideally we will try to deal with your complaint informally.  This means that preferably you should phone, write, email or take your complaint to the office or person who dealt with your enquiry.  Our staff will do their best to resolve your complaint without you needing to do anything else. If however you do not feel comfortable with making contact with the person who dealt with your enquiry then you should go straight to stage 2.

Stage 2

If you are not satisfied with the service you have received then you should in the first instance write to the Chief Executive, Office of the Police & Crime Commissioner, c/o Steria Shared Service Centre, Ash House, III Acres, Princeton Drive, Thornaby, Stockton-on-Tees, TS17 6AJ.

The Chief Executive is responsible for the administrative and financial arrangements of the Office of the Police & Crime Commissioner. If your complaint is about the Chief Executive, then you should address your complaint to the Police & Crime Commissioner at the same address and it will be reviewed by another senior member of staff, normally the Chief Finance Officer/ Deputy Chief Executive.

If, however, you find it difficult to put the complaint in writing, it is possible for arrangements to be made for you to put the complaint in person, or for someone representing you to do so on your behalf. The complaint should include the nature of the complaint and, if it involves an individual, the name of that person. You should include the circumstances of the complaint in as much detail as possible, and also give the reasons why you are not satisfied with the way you have been dealt with. Your complaint will be responded to within 14 days of receipt. This will either be a full response or an acknowledgment telling you of the next steps in investigating your complaint. If you are still dissatisfied once you have received a final response to the complaint, then you may ask for it to be taken to stage 3.

Stage 3

If you require your complaint to be taken to this level then it will be considered by the Police & Crime Commissioner or his/her Deputy whose decision will be final. You will be advised of the procedure and timescale for this step when acknowledgment of receipt of your request for consideration of your complaint at this level is processed.

Stage 4

In the case of serious complaints the Police & Crime Commissioner may refer the matter to the Joint Cleveland Audit Committee to provide guidance and/or recommendations. The Committee’s findings will not be made public and you will not be allowed to attend or address the Committee unless requested to do so by the Committee’s chairman.  Recommendations/guidance from the Joint Cleveland Audit Committee will be for guidance only and will not bind the Commissioner.  If you wish your complaint to be referred to the Joint Cleveland Audit Committee then you should write to the Commissioner (within 14 days of being advised of the stage 3 decision), setting out why you think that your complaint is of such importance as to warrant consideration by the Committee.


Complaints against the Chief Constable

Complaints against the Chief Constable can be addressed to the Chief Executive and Monitoring Officer on the contact details below:

Simon Dennis
Chief Executive & Monitoring Officer
01642 301861

If a complaint is made directly to the Independent Office for Police Conduct or Cleveland Police, they will be automatically referred to Mr Dennis.


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