FOI 25/26 – 28: Engagement Platforms

Freedom of Information request

1. Do you use a Citizen Engagement platform?
2. If so, what tools do you use?
3. How much do you spend annually on a Citizen Engagement tool?
4. Which month & year does your contract with your supplier end?

Office of the Police and Crime Commissioner response

1. Under the definition provided, the Office of the Police and Crime Commissioner uses three citizen engagement platforms – outside of our social media platforms.
2. Cleveland Online Policing App (COPA)
   SmartSurvey
   Neighbourhood Alert
3. Cleveland Online Policing App (COPA) – £9,000
   SmartSurvey – £1,500
   Neighbourhood Alert – £1,000
4. Cleveland Online Policing App (COPA) – December 2025
   SmartSurvey – January 2026
   Neighbourhood Alert – March 2026