Accessibility statement - Cleveland Police and Crime Commissioner

Accessibility statement for cleveland.pcc.police.uk

This accessibility statement applies to cleveland.pcc.police.uk.

This website is run by the Office of the Police and Crime Commissioner for Cleveland. We want as many people as possible to be able to use it. For example, that means you should be able to:

Change colours, contrast levels and fonts
Zoom in up to 300% without the text spilling off the screen
Navigate most of the website using just a keyboard
Navigate most of the website using speech recognition software
Listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of this website are not fully accessible:

Some older PDF documents may not be fully accessible to screen reader software
Some of the documents are a little difficult to read. We are working on that.
Some of our pages need a little work to make them accessible to more readers.

Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

Email: [email protected]
Call: 01642 301861
Write: c/o St Marks House, St Marks Court, Thornaby, Stockton-on-Tees. TS17 6QW.

We’ll consider your request and get back to you in three working days.

If you cannot view the map on our ‘contact us’ page, call or email us. We will be happy to provide directions.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, please contact Hannah Smith on 01642 301664 or [email protected] and we will be happy to look into the matter for you.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS)

Contacting us by phone or visiting us in person

If you contact us before your visit, we can arrange a British Sign Language (BSL) interpreter.

Find out how to contact us.

Technical information about this website’s accessibility

The OPCC is committed to making this website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is fully compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons:

Non-compliance with the accessibility regulations

Some of our pages need a little work to make them accessible to more readers. We are working on that and plan to improve the readability of our pages by 25% over the next year.

We will be training all website editors on accessibility standards and we will develop style guide to ensure new content is accessible for all.

Unfortunately there are some pages that will need to be published verbatim for legal reasons – for example Freedom of Information responses or Decision Record Forms – we are aware that this may affect readability.

Disproportionate burden

PDF documents after 23 September 2018

Some of our content is in PDF format where a durable format is needed. We will review all PDF documents that are essential for our services and converting these to accessible pages.

However, we have examined documents published before 23 September 2018 and we’ve assessed the cost of fixing these documents. We believe that doing so would be a disproportionate burden within the meaning of the accessibility regulations.

Content that’s not within the scope of the accessibility regulations

PDFs and other documents

Many of our older PDFs and Word documents do not meet accessibility standards. For example, they may not be structured so they’re accessible to a screen reader. This does not meet WCAG 2.1 success criterion 4.1.2 (name, role value).

Some of our PDFs and Word documents are essential to providing our services. For example, we have PDFs with information on how users can access our services, informing the public of our key decisions, and forms published as Word documents. By May 2021 we plan to either fix these or replace them with accessible HTML pages.

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services. For example, we do not plan to fix decision record forms or Freedom of Information requests dated prior to 23 September 2020. We will however seek to fix or replace our key policy documents and publications (Annual Reports/Police and Crime Plan).

What we’re doing to improve accessibility

We plan to develop an accessibility roadmap, which will show how and when we plan to improve accessibility on this website. When it has been developed, we will publish it here.

Accessibility Audit

This website has undergone an accessibility audit on 17th April 2023. The audit was carried out by a trusted agency.

As our website contains thousands of pages, the trusted agency selected a sample of pages to test based on average use, volume of traffic, and content type.

We tested: