Accessibility statement for cleveland.pcc.police.uk
This accessibility statement applies to cleveland.pcc.police.uk.
This website is run by the Office of the Police and Crime Commissioner for Cleveland. We want as many people as possible to be able to use it. For example, that means you should be able to:
- Change colours, contrast levels and fonts using your browser or device settings
- Zoom in up to 400% without the text spilling off the screen
- Navigate most of the website using just a keyboard
- Navigate most of the website using speech recognition software
- Listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)
We’ve also made the website text as simple as possible to understand.
AbilityNet has advice on making your device easier to use if you have a disability.
How accessible this website is
We know some PDF documents linked from this website are not fully accessible:
- Some PDFs have incorrect document titles, missing alternative text, or document structures that are difficult for screen readers to interpret.
- Some PDFs contain text with insufficient colour contrast, making it difficult for people with visual impairments to read.
These issues are explained in more detail under “Non-compliance with the accessibility regulations” below.
Feedback and contact information
If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:
- Email: [email protected]
- Call: 01642 301861
- Write: c/o St Marks House, St Marks Court, Thornaby, Stockton-on-Tees. TS17 6QW.
We’ll consider your request and get back to you in three working days.
If you cannot view the map on our ‘contact us’ page, call or email us. We will be happy to provide directions.
Reporting accessibility problems with this website
We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, please contact Hannah Smith on 01642 301664 or [email protected] and we will be happy to look into the matter for you.
Enforcement procedure
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS)
Contacting us by phone or visiting us in person
If you contact us before your visit, we can arrange a British Sign Language (BSL) interpreter.
Find out how to contact us.
Technical information about this website’s accessibility
The OPCC is committed to making this website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.
Compliance status
This website is partially compliant with the Web Content Accessibility Guidelines version 2.2 AA standard, due to the non-compliances listed below.
The core website and its functionality have been reviewed, and accessibility issues identified during recent testing have been addressed. Some PDF and other documents published on the website remain non-compliant with accessibility standards.
Non-accessible content
The content listed below is non-accessible for the following reasons:
Non-compliance with the accessibility regulations
PDF and other documents
Some PDF documents linked from this website do not fully meet the Web Content Accessibility Guidelines (WCAG) 2.2 AA standard.
1. Document titles, structure and screen-reader accessibility
Some PDFs have incorrect or unclear document titles, missing alternative text for images, or incorrectly structured content, including headings, tables and lists. Some documents also lack a specified primary language.
This can make documents difficult for people using screen readers and other assistive technologies to identify, navigate and understand.
These issues do not meet the following WCAG 2.2 success criteria:
- 1.1.1 Non-text Content – images do not always have suitable text alternatives.
- 1.3.1 Info and Relationships – document structure and relationships are not always correctly identified.
- 2.4.2 Page Titled – some PDFs do not have meaningful document titles.
- 3.1.1 Language of Page – the primary language is not specified in some documents.
Affected documents include the Commissioning Strategy 2024–2029, Annual Report 2024/25 and OPCC Consultation & Engagement Strategy 2021–2024.
2. Insufficient colour contrast in PDF documents
Some PDFs contain text that does not have sufficient contrast against its background. This can make information difficult to read for people with low vision or other visual impairments.
This does not meet WCAG 2.2 success criterion 1.4.3 Contrast (Minimum).
Affected documents include the Commissioning Strategy 2024–2029 and OPCC Consultation & Engagement Strategy 2021–2024.
If you need information contained within an inaccessible document, please contact us using the details in the “Feedback and contact information” section. We will provide the information in an accessible format.
Content that’s not within the scope of the accessibility regulations
Older PDFs and other documents
The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they are not essential to providing our services.
Some older PDFs and Word documents published before this date may therefore not meet current accessibility standards.
Where an older document is essential to accessing one of our services, we will aim to provide the information in an accessible format.
What we’re doing to improve accessibility
We are committed to continually improving the accessibility of this website.
We are:
- Reviewing PDF and other documents and working to improve their accessibility, prioritising documents that are essential to accessing our services.
- Replacing inaccessible documents with accessible versions or HTML content where appropriate.
- Providing accessible alternative formats on request.
- Working to ensure new website content and documents meet WCAG 2.2 AA accessibility standards.
- Continuing to monitor and test the accessibility of the website and addressing issues identified through testing.
Preparation of this accessibility statement
This statement was prepared on 17th April 2023.
The statement was last reviewed on 12 August 2026.
This website was tested against WCAG 2.2 AA on 24 June 2026, with a further recheck carried out on 12 August 2026.
The assessment was carried out by internal testing and our digital delivery partner Mixd.
Testing was conducted on a representative sample of website pages, key user journeys, forms and PDF documents.
The assessment included manual accessibility testing, automated checks, code and technical reviews, and testing using assistive technologies, including the VoiceOver screen reader.