Vacancies in the Office of the Police and Crime Commissioner (OPCC)
The OPCC is a small team, which supports the work of the Police and Crime Commissioner.
All of its vacancies are published on our website as well as the vacancies’ section of the Cleveland Police website.
Resolution Team Advisor (Three vacancies)
Salary: Scale 5/6 – £23,817 – £28,725
Contract: Full-time, permanent
Hours: 37 hours per week – flexible and agile (typically based across a mix of the Cleveland Police Headquarters, Hartlepool Police Station and home working)
Can you provide excellent customer service and help the public of Cleveland?
PCC for Cleveland Steve Turner wants to make sure that, where possible, complaints are handled and resolved independently of the police.
He wants to ensure that customers are understood and are dealt with effectively.
We currently have three vacancies for Resolution Team Advisers who will be responsible for delivering a range of first contact customer care services in relation to police complaints and community concerns issues.
Post holders will work closely with internal and external stakeholders to support effective service delivery, managing a caseload, collating information to inform decision making, assessing and referring or resolving cases, as necessary, within agreed parameters.
Ideal candidates will have significant experience of delivering excellent customer service in a high demand, front line environment through a variety of channels, including online, telephone, letters, or face-to-face.
If you would like to discuss the posts in more detail please contact:
Elise Pout, Standards and Scrutiny Manager on 01642 301263.
To apply, send us a CV and covering letter, detailing how you meet the following four essential criteria:
- Knowledge of handling and resolving complaints, and acting with integrity
- Experience of delivering end-to-end excellent customer service to a range of different customers in a dynamic environment
- Good written and record keeping skills that will support production of official communications, such as letters, reports or briefings
- Good personal organisation skills that support working autonomously, seeking supervision and best practice where needed, prioritising urgent matters and making effective decisions.
Deadline for applications: 28 September 2021
To apply: Email CV and covering letter to firstname.lastname@example.org
Chief Constable of Cleveland Police
Recruitment for this vacancy has its own, dedicated page. To find out more, go to:
Vacancies with Cleveland Police
Cleveland Police wants to deliver the best possible policing.
To do that, it offers a range of paid and unpaid roles from the Police Constable Degree Apprenticeship (PCDA,) for those who want to start a career as a police officer, to voluntary roles in the Special Constabulary.
For more information, go to: Cleveland Police Careers