Vacancies in the Office of the Police and Crime Commissioner (OPCC)
The OPCC is a small team, which supports the work of the Police and Crime Commissioner.
All vacancies are published on our website and the vacancies’ section of the Cleveland Police website.
FIXED TERM OPPORTUNITY
Complaints Service Advisor (Ref 21-114)
OPCC, working closely with Cleveland Police Department of Standards and Ethics
Scale 5/6 – £23,817 – £28,725
37 hours per week – based across a mix of the Community Safety Hub, Hartlepool Police Station and home working
1 year fixed term contract
Deadline for applications: 5 July 2021
Do you have experience in dealing with complaints and helping the public?
In Cleveland, we operate a successful Complaints Resolution team, known as ‘Complaints Triage.’
Under this system, all complainants are contacted straight away and given the opportunity of an early resolution of their concerns, if appropriate to the circumstances of the case.
The system continues to satisfy complainants as well as provide the force with opportunities to address service recovery and learn from real cases.
The team forms part of the OPCC and works closely with colleagues in Cleveland Police. It will be revised this year with the potential for the post to be extended beyond the current fixed term.
The role delivers the resolution of public complaints to meet the expected standards. This will involve learning and applying and keeping abreast of complaints legislation. The postholder will gain valuable experience in this developing area throughout their time with the OPCC.
The ability to effectively communicate with customers via a number of channels will be hugely advantageous. Channels include telephone, email and letters. The advisor must use appropriate language, empathy and tone when dealing with complaints.
For more information, please go to Cleveland Police’s Vacancy Site
FIXED TERM OPPORTUNITY
Community Hub Advisor
OPCC
Scale 3/4 – £19,452 – £23,406
37 hours per week – based in the Community Safety Hub
1 year fixed term contract
Deadline for applications: 5 July 2021
The OPCC is looking for an experienced, motivated and organised team player. The successful candidate must be passionate about giving the public excellent customer service.
The Community Hub team is at the heart of the OPCC. It also provides support directly to the Police and Crime Commissioner and senior management team.
Main duties include the following:
- Pro-actively planning, co-ordinating and administrating a range of meetings, events and activities
- Taking calls from the public, greeting visitors and managing enquiries in line with standards
- Providing a central point of information for the PCC and OPCC
- Undertaking research and gather information to support reports and projects
- Developing excellent working relationships with Cleveland Police and partners on local, regional and national levels.
This is a challenging and rewarding post for anyone, who is keen to develop and takes pride in working on behalf of the public within the local area.
Pathways to a range of careers are available and there is exposure to a wide range of business areas in this post.
For more information, please go to the Cleveland Police Vacancy Site
If you are interested in applying, please follow the link to the Cleveland Police e/recruitment system to complete your application form.
If you would like an informal discussion please contact: Elise Pout, Standards and Scrutiny Manager, on 01642 301263
Vacancies with Cleveland Police
Cleveland Police wants to deliver the best possible policing to the community.
To do that, it offers a range of paid and unpaid roles from the Police Constable Degree Apprenticeship (PCDA,) for those who want to start a career as a police officer, to voluntary roles in the Special Constabulary.
For more information, go to: Cleveland Police Careers