Cleveland Online Policing App (COPA) is a new way to get in touch with Cleveland Police and the Police and Crime Commissioner.
Members of the public can download the app to their mobile phones. The app allows them to feed in information about policing and community safety issues easily and quickly. It also lets them ask questions and give feedback.
The app was developed by Cleveland PCC Steve Turner and his team. They worked with Cleveland Police and Stockton-based digital agency Alt Labs to produce COPA.
COPA is designed to be easy-to-use and accessible to all. With this in mind, the app was fully tested by a small user group in its development phase before it was launched in September 2022.
In an emergency, ALWAYS call 999.
The app does not replace existing methods of contacting the police and PCC. It simply adds another way for the public to access advice and services fast and in one place.
What does COPA do?
COPA lets the public:
- Ask members of the OPCC for advice on questions around policing, crime and community safety
- Share concerns about nuisance behaviour which helps the PCC, police and other agencies find solutions aimed at making the community feel safer.
- Give feedback on their experience with Cleveland Police. This may take the form of a complaint or pass on thanks to officers and staff, who have done a brilliant job
- Access links to websites with helpful information about victim support services and crime prevention quickly and easily so they can get the help they need fast
- Report crime anonymously by giving a quick link to the CrimeStoppers website.
- Get help fast by providing a direct telephone link to Cleveland Police via 999 in an emergency. In less urgent cases, members of the public can click straight through from the app to Cleveland Police’s online reporting form to report a crime.
How does it work?
When the app has been installed on a mobile phone, the user first enters a few personal details. He/she can then tell us about something, which concerns them or ask a question.
Staff in the Office of the Police and Crime Commissioner will assess the information they receive via COPA.
Information submitted through the app will be monitored Monday to Friday 9am to 4.30pm. If necessary, it will be passed to Cleveland Police for further action.
COPA also gives quick links to a number of useful sites and services so the public can access them quickly.
Where can I get COPA?
Apple and Android users can download COPA from the relevant app store using the buttons below:Apple Store – Download COPA Android Users – Download COPA
The app can be downloaded free of charge.
*The app user can chose to delete their account at any time if they no longer wish to use it. To do this from the app, go to the settings page, accessed through the cog icon in the top right hand corner of the COPA dashboard. Scroll down to the bottom of the screen, where there is an option to delete your account. Deleting your account removes the following information from the app: Email Address, Phone Number, Password and any information entered in the user profile.
In addition, there a function for an administrator to remove a user account if requested. This can be requested by emailing [email protected]. Once we have received notification that you have withdrawn your consent, we will delete your personal details from COPA.