The minimum standards of service victims can expect when they report incidents of antisocial behaviour (ASB) have been established through a new charter.
Led by Cleveland Police and Crime Commissioner Matt Storey, the Cleveland ASB Charter aims to protect residents’ right to feel safe in their own homes and communities.
It brings together a range of organisations – including local authorities, police and housing associations.
It is designed as a commitment to work more closely and to make sure the victim’s voice is at the heart of everything they do. The aim is to improve the level of service when reports of ASB incidents are made.
Nine Core Commitments
The Cleveland ASB Charter consists of nine core commitments to victims:
- You will be treated with dignity and respect
- You will be able to understand and be understood
- The details of the incident will be recorded without justifiable delay
- A referral to support services will be offered with any support tailored to meet your needs
- You will be given information about any investigation or prosecution
- You will be given the opportunity to make a Victim Impact Statement
- You will be given information about the outcome of the case and appeal
- You can make a complaint about your needs not being met
- You can ask for an Antisocial Behaviour Case Review
Cleveland sign-ups
The Cleveland organisations that have signed up to the charter include:
- Cleveland Police
- North Star Housing
- Accent Group
- Thirteen Housing
- Beyond Housing
- Hartlepool Borough Council
- Middlesbrough Council
- Stockton-on-Tees Borough Council
- Redcar and Cleveland Council
During 2025, 18,828 incidents of ASB were reported to Cleveland Police – this is an increase of 8.6% compared with 2024.
Matt said: “Antisocial behaviour blights lives and tears at the fabric of our communities. I have heard directly from residents who feel frightened in their own homes, who are anxious about going out and who feel worn down by repeated incidents.
“This is completely unacceptable, and the reason why I strongly support a collective approach that sends a clear message that antisocial behaviour will not be tolerated.
“By working together, local organisations and agencies can take firm action, support victims properly and restore confidence in communities so that people feel listened to, protected and respected.”
Harvi Saimbhi, CEO of ASB Help added: “As the charity dedicated to supporting victims of ASB, we hear first‑hand the profound impact it has on individuals, families and entire communities. Many victims remain unsure about where to report their concerns or what to expect from the process once they do.
“We therefore welcome the introduction of the Cleveland ASB Charter which provides much‑needed clarity for those experiencing ASB, setting out clear expectations and a consistent approach to support.
“It is extremely positive to see organisations across Cleveland working together to end the postcode lottery in ASB responses. This collective commitment will help ensure that every resident receives a coordinated, supportive and effective service when seeking help.”
The PCC-funded Victim Care and Advice Service (VCAS) also offers dedicated support for victims of ASB even if the incident hasn’t been reported.
Read the new Cleveland ASB Charter