The Office of the Police and Crime Commissioner for Cleveland (OPCC) is committed to providing a fair, consistent and accessible service to all its service users.
This policy sets out the OPCC’s approach to managing service user contact (ie anyone that comes into contact with the organisation) with a small minority of service users whose actions or behaviour are considered unacceptable and/or are impacting on the work of its staff.
The OPCC deals with a large volume of correspondence and communication each year. In the majority of cases these interactions are dealt with satisfactorily and without concern.
The OPCC has a responsibility to provide a safe working environment for its staff and ensure that its service is cost effective and delivered fairly to all. It therefore reserves the right to manage service user contact where necessary.