Home > FOI 219 – SARC and Custody Contract

FOI 219 – SARC and Custody Contract

The OPCC is asked to provide information about suppliers of Sexual Assault Referral Centre (SARC) and Custody services.

FOI Request

Please can you provide the following information:

  1. Which company(s) hold the contract to supply your current police custody medical/healthcare services?
  2. Which company(s) hold the contract to supply your sexual assault referral centre (SARC) services?
  3. Please state the full name of your Authority.
  4. Please state if these service were procured through a framework agreement with other Public Authorities (if so please provide the names of the other Authorities). If yes, please also state which Authority holds the contract.
  5. Please state the contract start date and end date of your current contract.
  6. What is the current annual value of each of the contracts?
  7. Are there provisions for contract extensions (including how many years and the extension terms)? If yes, please state if the contract extension been awarded.
  8. What was the volume of healthcare calls in the last 12 months under the police custody medical/healthcare contract?
  9. What was the volume of healthcare calls in the last 12 months under the sexual assault referral centre (SARC)  services contract?
  10. What are the current agreed Key Performance Indicators (KPIs)?
  11. What was the last 12 months performance against response time KPIs?
  12. What are the current agreed response times?
  13. What was the last 12 months rota coverage percentages?
  14. What are the current termination clauses within each of your contracts?
  15. What is the current service delivery model within each of the contracts?
  16. How many patients were seen in Police custody over the last 12 months?
  17. How many victims that were 18 years and older were examined in the SARC/s in the last 12 months?
  18. How many victims 17 years and younger were examined in the SARC/s in the last 12 months?

FOI Response

I can confirm that the Office of the Police and Crime Commissioner for Cleveland does hold this information.

To assist you with the majority of the questions in your request and to comply with our statutory responsibilities under the Specified Information Order, I have provided you with copies of both the Provision of Medical Services Contract and the Teesside SARC/ISVA Contract. Please find them attached to the email accompanying this letter.

SARC Contract [Redacted](PDF, 11.1MB)
Medical Custody Contract [Redacted](PDF, 1.25MB)
Mitie Care and Custody Performance Summary Jan 18 – Dec 18 (PDF, 295KB)

  1. Please see contract.
  2. Please see contract.
  3. Office of the Police and Crime Commissioner for Cleveland.
  4. Custody Medical Services (inc SARC medical services) and SARC/ISVA contract were both tendered publically via the BlueLight Portal.
  5. Please see contract.
  6. Please see contract for provisions. Neither contract has had a contract extension awarded, as they have not reached the end of the contract period.
  7. Please see contract.
  8. During the period January 2018 – December 2018 there were 5,986 custody medical interventions on detainees within custody, and 167 cases attended at the SARC by SOE’s (Sexual Offence Examiners) (Total of 5,986 cases for Mitie Care & Custody (Health) Limited)
  9. None under the SARC Services Contract. As above for cases attended by Mitie Care & Custody (Health) Limited.
  10. Please see contract
  11. Custody Medical Services Contract: For ease of access, I have collated this information into a separate document which is attached to the email accompanying this letter.

SARC Contract- see information below.

Quarter 1

The table below demonstrates that there was a requirement for SARC-support staff to open up the SARC within 1 hour on 34 occasions. Due to the stage of the transition and the lack of ‘Out of Hours’ resources during Q1 there were not any out of hours referrals in the Northumbria area.

On the occasions where there was a requirement to open the SARC within an hour this was achieved on 29 occasions (85%).

Requirement to open up   the SARC within an hourClevelandDurhamNorthumbriaTotal
Yes277034
No1892057266
SARC opened up with   the hour when the requirement is madClevelandDurhamNorthumbriaTotal
Yes227029
No2002
Unknown3003

Quarter 2

Table below demonstrates that there was a requirement for SARC-support staff to open up one of the north east SARCs within 1 hour on 94 occasions and this was achieved on 83 occasions (88%).

Requirement to open up   the SARC within an hour
ClevelandDurhamNorthumbriaTotal
Q1Q2Q3Q4Q1Q2Q3Q4Q1Q2Q3Q4
Yes273172504
SARC opened up with   the hour when the requirement is made
ClevelandDurhamNorthumbriaTotal
Q1Q2Q3Q4Q1Q2Q3Q4Q1Q2Q3Q4
Yes222672503

12. Please see contract.
13.Mitie Care and Custody are responsible under the contract for 100% rota cover at all times. While this is not an official measure it is an essential requirement that all staff rotas operate at 100%. For example, if a member of staff cannot attend work due to ill health, Mitie have a requirement to fill their place with bank staff at their own cost to ensure the rota is never short.
14. Please see contract.
15. I am refusing this part of your request under Section 43 of the Freedom of Information Act, as the information you have requested is likely to prejudice the commercial interests of the companies awarded the services in these contracts.
16. Please see answer to question 8.
17. 167 cases were attended to during January 2018 – December 2018 by Mitie Care & Custody (Health) Limited.
18. The SARC does not provide services to children, this service is managed by the RVI Newcastle as part of a contract managed by NHS England.

Date responded: 22 March 2019