Complaints Performance
PCCs must publish information on the numbers of complaints against Cleveland Police and how they assure they are handled appropriately.
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Complaints Performance Data
Oversight of complaints data enables the PCC to hold the Chief Constable to account for effective and efficient complaints handling.
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Oversight of IOPC and HMICFRS Recommendations
The IOPC and HMICFRS produce a range of publications that share learning from their inspections and investigations.
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Identifying themes and trends in complaints
The OPCC will identify themes and trends from complaints received by the PCC's Resolution team, which will be fed into Cleveland Police.
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Complaints against the Chief Constable
The PCC is the appropriate authority to handle a complaint only when it concerns the Chief Constable’s own person actions.
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Review of police complaints
A complainant can ask for a review if they do not think that the outcome of their complaint is reasonable and proportionate.
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Complaint handling
Information about how the PCC is measuring performance around complaints handling and quality assuring they are handled in a timely manner.
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Monitoring and improving performance
The PCC monitors how efficiently and effectively Cleveland Police handles complaints and implements any learning.