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Public Trust and Confidence and Right Care Right Person An Update

Decision of PCC: Partly assured

Meeting date: to

Reason of Decision:

Public Trust and Confidence

The PCC was partly assured by the evidence submitted by the Force.

The PCC identified a disconnect between the improvements made to police performance and current levels of public confidence.

The PCC will revisit this topic in a year’s time, by which point an increase in public confidence should be evident.

Right Care Right Person – An Update

The PCC was partly assured by the evidence submitted by the Force.

Although deployment rates and the hours spent dealing with mental health-related incidents have reduced, further data is required to demonstrate how the time saved has been reinvested into policing activity.

Topic: Public Trust and Confidence

Date of Meeting: 18 March 2026

Decision of PCC: Partially Assured

Rationale:

In line with the PCC’s strategic priority to build trust and confidence in policing and the justice system, as set out in the Police and Crime Plan 2024-29, the PCC will: 

  • seek assurance that the Force is taking proactive and effective steps to strengthen public trust and confidence in policing; and  
  • hold the Chief Constable to account for how well the Force engages with communities, listens to local concerns and fulfils its statutory duty to involve the public in policing. 

Right Care Right Person – An Update

Following the initial consideration of RCRP on 4 February 2025, the PCC will: 

  • examine the Force’s benefits analysis of RCRP, including the resources and/or efficiencies released and how this additional capacity is being deployed. 

Questions:

Public Trust and Confidence

  1. How is the Force meeting its statutory duty to engage with the public, including the arrangements in place to gather local views and share policing information, and how is the effectiveness of this engagement assessed? 
  2. What factors are impacting current levels of public trust and confidence, and how is the Force addressing these factors while mitigating future risks? 
  3. How does the Force engage meaningfully and consistently with communities that have lower trust in policing, which groups show the lowest confidence, and what targeted actions are being taken to improve confidence in these areas? 
  4. How is the Force aligning its priorities with what the public says matters most, and what tangible changes and evidence demonstrate this? 
  5. In line with the Cleveland Police and Crime Plan 2024 – 2029, what assurance and evidence can be provided to the PCC that:
    • police powers – such as stop and search, use of force, and arrest – are being applied fairly, proportionately, and consistently, and that learning from internal and external scrutiny is being acted upon; 
    • the Force is improving the timeliness and quality of investigations and case files, and that these improvements are leading to faster and more effective criminal justice outcomes for victims; and 
    • learning from complaints and compliments is being systematically captured, analysed, and used to drive demonstrable improvements in service quality and public confidence. 

Right Care Right Person (RCRP)

  1. Since the implementation of RCRP, what detailed evidence can the Force provide of the resources released and/or efficiencies achieved to date, together with how those resources are being reinvested to improve policing services?  

Further Information:

A summary of the evidence considered at this meeting can be accessed below:

Notes – Scrutiny Meeting – 18th March 2026 (Public Trust and Confidence & Right Care Right Person – An Update) (application, 48kB)